Service Operations Manager

18 hours ago


New Castle, Delaware, United States HERTRICH Family of Automobile Dealerships Full time
Service Department Leadership Opportunity
A highly motivated and goal-oriented Automotive Service Manager is sought to take our service department to new heights. If you're looking to drive business results and create exceptional customer experiences, this is your chance to shine.

About the Role
This leadership position requires a seasoned professional with a passion for delivering high-quality service, developing talent, and driving business growth. As our ideal candidate, you will lead a team of experienced technicians and advisors to achieve outstanding customer satisfaction and operational efficiency.

What We Offer
We provide a comprehensive compensation package that includes:
• Competitive base salary: $65,000 - $85,000 per year
• Opportunities for bonuses and profit-sharing
• Comprehensive medical insurance for employees and their families
• Dental, vision, accident, cancer, and life insurance available
• Short- and long-term disability plans
• Paid vacation, holidays, and personal/sick days
• 401(k) plan with employer match
• Employee purchase discounts

Responsibilities and Requirements
As our ideal candidate, you will be responsible for:
• Developing and implementing strategies to improve customer satisfaction and business results
• Leading a high-performing service team to achieve exceptional CSI scores
• Collaborating with sales teams to ensure seamless customer experiences
• Managing service transactions from initial contact to delivery
• Developing and implementing processes to drive efficiency and quality
• Maintaining training and certification requirements for team members
• Prioritizing services to meet customer needs and dealership goals

To succeed in this role, you will need:
1. At least 3 years of experience as a service manager
2. Previous dealership or service repair shop experience
3. Strong leadership and communication skills
4. A proven track record of improving customer satisfaction and operational efficiency
5. Intermediate computer proficiency; Dealer Track experience is a plus

A Culture of Excellence
Hertrich is dedicated to fostering a culture of excellence, diversity, and inclusion. We strive to attract and retain a talented workforce that reflects the communities we serve.

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