Operations Director
3 weeks ago
Job Description/Responsibilities
- Develop and implement strategic plans to achieve the flight school's goals and objectives.
- Provide strategic direction and leadership to the flight school's operational team, including flight instructors, ground instructors, and administrative staff. Oversee day-to-day operations, including the flight schedule, aircraft maintenance, and instructor assignments.
- Recruit, train, and mentor staff to maintain a high-performing team capable of delivering exceptional service and instruction.
- Oversee Admissions and Operations department; supervises staff, providing ongoing training and ensuring the highest quality customer service to our clients.
- Monitor and enhance the student experience throughout their training journey, from enrollment to certification, by implementing effective processes and procedures. Ensure high-quality customer service and student satisfaction. Address student concerns and feedback promptly.
- Build and maintain positive relationships with students, parents, aviation industry stakeholders, and the broader community.
- Develop/Implement Admissions guideline processes and evaluation for enrollment forms, rental agreements, insurance requirements, medical/IACRA completion, student supplies, and other files.
- Oversee the scheduling and coordination of flight training activities to optimize aircraft and instructor utilization while ensuring compliance with regulatory requirements.
- Prepare for audits and maintain all documentation within compliant, legal standards.
- Ensures compliance of accounting/billing procedures.
- Establish and update pricing lists for programs for all locations.
- Performs business and customer relations, while training staff on related functions.
- Assists in creating and maintaining affiliations with outside schools, financial institutions, and other businesses.
- Institutes software management for scheduling and customer tracking through CRM systems.
- Creates and implements expansion plans and presentations with Chief Instructor.
- Coordinate with Chief instructor in developing criteria, student catalogs, and other company wide policies.
- Prepares student enrollment reports and projections.
- Implement continuous improvement initiatives to enhance operational efficiency, safety practices, and the overall quality of flight training services.
- Liaise with marketing team to develop marketing strategies to attract new students and promote the flight school's programs and services.
- Other functions as assigned.
Qualifications/Skills
- Familiarity with FAA requirements/regulations and aviation industry standards
- Financial Acumen
- Leadership and team management
- Data Analysis
Additional Information
- This job can be performed at our Delaware location or Blue Bell PA location.
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