Customer Service Professional
2 weeks ago
About the Position
We're seeking a skilled Customer Service Representative to join our Contact Center team in Tucson, AZ. As a key representative of the Government Employees Insurance Company, you'll provide exceptional service to our customers, answering their inquiries, and resolving issues in a timely and professional manner.
Responsibilities
- Respond to customer calls, emails, and chats in a professional and courteous manner
- Resolve customer complaints and concerns in a fair and efficient manner
- Provide accurate and timely information to customers regarding their policies and accounts
- Work collaboratively with the team to achieve customer satisfaction and quality targets
Requirements
- 12+ months of contact center or customer-facing service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Willingness to learn and adapt to new systems and processes
- High school diploma or equivalent required; associate's degree or higher preferred
What We Offer
- Comprehensive training program to develop your skills and knowledge
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
Equal Employment Opportunity
The Government Employees Insurance Company is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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