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Shift Operations Manager

2 months ago

Decatur, Alabama, United States Burger King Full time

Job Summary:

The Shift Coordinator is a key member of our restaurant team, responsible for delivering sales and profit results through profitability, Guest, people & operations. This role supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people.

Key Responsibilities:

  • Follows all cash control and security procedures (e.g. safe counting, cash drawers)
  • Maintains inventory by performing Daily and Weekly inventory inspections
  • Receives inventory truck orders
  • Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
  • Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance
  • Sets an example for Team Members by working hard to implement shift plan and drive operational results
  • Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
  • Motivates Team Members during shift on each of the workstations
  • Reviews restaurant results to identify successes and areas for improvement
  • Ensures that restaurant upholds operational and brand standards

Requirements:

  • Must be at least eighteen (18) years of age
  • High School Diploma or GED required
  • 1-2 years of previous quick service restaurant experience
  • Demonstrated understanding of guest service principles
  • Available to work evenings, weekends and holidays
  • Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

SDG Restaurants is an equal opportunity employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations.

SDG's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.