Technical Support Specialist

2 weeks ago


Torrington, Connecticut, United States TEKsystems Full time
Position Overview:


As a Technical Support Specialist, you will deliver intricate technical assistance, strategic planning, and coordination for End User interactions within a distributed computing environment. This includes the installation, support, and distribution of desktop systems, software, hardware, and remote access technologies.


Key Responsibilities:
  • Conduct thorough analysis, diagnosis, installation, and resolution of intricate desktop computing, operating system, application software, and hardware challenges.
  • Analyze, diagnose, install, and resolve issues related to remote access technologies.
  • Provide in-depth technical insights to the Desktop Services team, playing a supportive role in the selection and application of suitable tools and methodologies for prompt service delivery.
  • Operate autonomously with minimal supervision in the analysis, design, and execution of desktop solutions tailored to meet business unit needs.
  • Serve as a technical intermediary with user groups and other IT collaborators for systems support and implementation, ensuring effective communication among users, vendors, IT partners, and consultants in addressing technical challenges and evaluating products.
  • Collaborate with supported business units to comprehend the business implications of support-related issues.
  • Oversee the analysis, design, and execution of desktop technology lifecycle management processes, including procurement, refresh, and disposal of technology.
  • Exhibit creativity and initiative in problem-solving endeavors.
  • Document technical changes or additions related to hardware and software.
  • Maintain and update inventory records in the inventory database.
  • Manage and resolve trouble tickets and service requests efficiently.

Essential Skills:
Proficiency in Hardware Support, Windows 10, Desktop Support, Troubleshooting, and related areas.

About TEKsystems:
At TEKsystems, we are partners in transformation, assisting clients in activating innovative ideas and solutions to seize new opportunities.

Our team comprises 80,000 professionals collaborating with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia.

As a leader in Full-Stack Technology Services and Talent Services, we engage with forward-thinking leaders to drive meaningful change.

This is the essence of genuine partnership. TEKsystems is part of the Allegis Group.


We are an equal opportunity employer and welcome all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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