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Customer Support Specialist

2 months ago

Torrington, Connecticut, United States Dometic Marine Full time
Job Overview

Dometic Marine is seeking a dedicated Technical Service Representative to join our dynamic team. Our facility specializes in the distribution of aftermarket marine and outdoor power equipment products.

Key Responsibilities:
  • Engage with customers to deliver and manage information in response to inquiries regarding our products and services.
  • Collect customer details and assess issues by analyzing symptoms to provide effective support.
  • Identify and resolve product-related challenges.
  • Utilize available resources to research necessary information.
  • Adhere to established processes and protocols.
  • Recognize and escalate priority concerns as per client guidelines.
  • Articulate ideas clearly and tailor communication to suit different audiences.
  • Conduct follow-ups and scheduled callbacks to customers as needed.
  • Maintain up-to-date knowledge of product information, modifications, and updates.
Qualifications:

Experience and Skills:

  • Familiarity with combustion engines, particularly in small engine applications (e.g., lawnmowers), along with experience in parts cataloging.
  • Prior experience in technical support or customer service roles.
  • Understanding of the marine industry and its components; factory service training is advantageous.
  • An associate degree in a technical or mechanical field is preferred.
  • Proficiency in Microsoft Office Suite, including Word, Outlook, and Excel.
Behavioral Attributes:
  • Strong critical thinking and problem-solving abilities.
  • Exceptional written and verbal communication skills.
  • Detail-oriented with strong organizational capabilities.
  • Self-motivated and proactive.
  • A collaborative team player.
About Dometic:

Dometic Group operates within the retail sector, focusing on the manufacturing, sales, and service of products tailored for outdoor lifestyles. Our extensive product line includes portable coolers, grills, air conditioning systems, tents, batteries, and solar energy solutions. As a global enterprise, we cater to retailers of outdoor products, consumers, and manufacturers of vehicles and boats. Founded in 2001 and headquartered in Stockholm, Sweden, Dometic is committed to fostering an inclusive and equitable workplace that values diverse perspectives and experiences.

Dometic is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.