Customer Insights Research Analyst

13 hours ago


Boston, Massachusetts, United States Tbwa ChiatDay Inc Full time
Senior Associate, Customer Insights

Tbwa Chiat/Day Inc. is the leading food technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide.

We provide flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans.

As a Customer Insights Senior Associate, you will conduct qualitative and quantitative research to understand our customer segments and key industry verticals.

You'll lead research studies, as well as work hand-in-hand with Customer Insights leadership to gather key insights and reinforce the voice of our customer within marketing and the overall business.

Our ideal candidate is passionate about getting to know customers and loves transforming customer learnings into actionable insights critical to business success.

Key Responsibilities:
  • Partner with internal stakeholders to identify research needs and develop research plans
  • Clearly define research questions, approach, and analysis plan
  • Organize, conduct, and report on primary customer research and market research
  • Work alongside external research vendors as needed, and provide feedback to them
  • Synthesize, summarize, and devise actionable strategies from customer insights
  • Present relevant insights to a variety of stakeholders and partners
  • Make substantive recommendations regarding ezCater marketing, messaging, products and services, and overall customer experience
  • Deeply understand our corporate customers, market, and product
  • Work hand-in-hand with the Customer Insights manager and director to influence the corporate customer research roadmap, including planning & execution
  • Conduct industry trend and thought leadership research
  • Moderate customer interviews
  • Analyze quantitative survey and transactional data
  • Contribute to an internal research repository
  • Collaborate with peers in UX Research and Research Operations
What We Offer:

We offer a competitive salary range of $78,000-$100,000 per year, based on location and experience. You'll also receive equity, 401K or medical, dental or vision insurance.

About Us:

We're an equal opportunity employer that embraces humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.



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