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Customer Service Representative

2 months ago

Odessa, Texas, United States Golden Corral Full time
Job Summary

We are seeking a friendly and energetic Customer Service Representative to join our team at Golden Corral. As a key member of our front-of-house staff, you will be responsible for providing exceptional guest service and ensuring a positive dining experience for our customers.

Key Responsibilities
  • Guest Service:
    • Greet guests warmly and offer a personalized invitation to return as they leave.
    • Offer assistance to guests who may need help, such as navigating the buffet or ordering.
    • Process GC On the Go To-Go orders efficiently and accurately.
    • Provide friendly and courteous phone service.
    • Handle payments accurately and maintain a clean and organized workspace.
    • Stay up-to-date on menu items, prices, and promotions to provide excellent service.
  • Cleanliness:
    • Maintain a clean and organized vestibule, host/cashier station, and surrounding areas.
    • Assist with setting up the buffet and ensuring labels are correct.
    • Clean all buffets and surrounding areas to maintain a high level of cleanliness.
    • Follow local health department laws and regulations.
    • Perform daily duties to ensure cleanliness, service, and quality standards are met.
  • Operational Excellence:
    • Inform the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
    • Ensure drawer balances with daily paperwork.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain a clean and organized workspace, and follow local health department laws and regulations.

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.