Call Center Agent

18 hours ago


Jersey City, United States Fresh Form Draft Full time
Call Center Agent

Department: Talkishco

Employment Type: Full Time

Location: Jersey City, NJ

Compensation: $17.40 - $25.00 / hour

Description

Position: Call Center Agent
Location: Jersey City, NJ
Employment Type: Full-Time
Reports To: Call Center Supervisor

Position Summary:
We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls.

Key Responsibilities

Customer Support:

  • Handle inbound and outbound calls professionally and courteously.
  • Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner.
Problem Solving:
  • Identify customer needs and clarify information by conducting thorough problem analysis.
  • Offer alternative solutions when necessary, aiming to achieve first-call resolution.
Communication:
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Escalate unresolved issues to appropriate teams or departments.
Product Knowledge:
  • Develop a comprehensive understanding of the company's products, services, and policies.
  • Keep updated on any product or policy changes to ensure accurate information is shared with customers.
Documentation:
  • Accurately log all call details, interactions, and customer information into the company's CRM system.
  • Prepare reports or summaries of customer interactions and outcomes.
Skills, Knowledge and Expertise
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Strong verbal and written communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficient in using computers, CRM software, and other call center tools.
  • Excellent problem-solving skills and patience.
Benefits
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan with company match.
  • Professional development opportunities.
  • Fun and creative work environment.

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