Customer Service Representative

2 weeks ago


King George, Virginia, United States Rappahannock Area YMCA Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Desk Attendant at the Rappahannock Area YMCA Inc. In this role, you will provide exceptional service to members, guests, and program participants, ensuring a positive and welcoming experience for all.

Key Responsibilities
  • Provide excellent customer service, responding to member and guest needs in a timely and professional manner.
  • Sell memberships and promote programs, ensuring a strong focus on member retention and satisfaction.
  • Build relationships with members, helping them connect with one another and the YMCA community.
  • Handle and resolve membership concerns, escalating unusual situations or unresolved issues to supervisors as needed.
  • Apply all YMCA policies related to member services, ensuring a consistent and high-quality experience for all.
  • Relate effectively to diverse groups of people, demonstrating a genuine interest in understanding and meeting their needs.
  • Perform other duties as assigned, including monitoring locker rooms and providing general support to the team.
Requirements
  • Certifications in CPR/AED and First Aid required within 30 days of hire.
  • Excellent interpersonal and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Previous customer service, sales, or related experience preferred, but not required.
  • Basic knowledge of computers and ability to use software applications as needed.
  • Must be at least 16 years old and able to work a flexible schedule, including evenings and weekends.
Work Environment and Physical Demands

The Desk Attendant will work in a dynamic and fast-paced environment, interacting with members, guests, and staff on a regular basis. The position requires the ability to stand, sit, and walk for long periods, as well as lift and move up to 10 pounds. The noise level in the work environment is usually moderate.



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