Senior Operations Manager
3 weeks ago
Key Responsibilities:
- Lead a shift by managing and developing crew members to execute outstanding product quality and customer service, build sales and control costs for each shift.
- Follow standard DIY operating policies and procedures.
Key Skills:
- Know and support appropriate personnel policies, labor laws and safety procedures.
- Resolve customer complaints/issues.
- Empower crew members to ensure all customers leave happy.
- Communicate customer feedback to management.
- Complete all required training.
- Utilize cash control procedures.
- Assist in training of new crew members.
- Lead crew members to open, transition and close shifts.
- Manage and organize the line and delegate duties to crew members.
- Uphold standards for product quality.
About Nonna's Good Life:
At Nonna's Good Life Pizza For All, we're passionate about serving delicious Italian-American classics that bring people together. As a Shift Lead - Customer Experience, you'll play a key role in ensuring our customers have an exceptional experience every time they visit us.
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