Senior Operations Manager

3 weeks ago


La Grange, Missouri, United States Nonna's Good Life Pizza For All Full time

Key Responsibilities:

  • Lead a shift by managing and developing crew members to execute outstanding product quality and customer service, build sales and control costs for each shift.
  • Follow standard DIY operating policies and procedures.

Key Skills:

  • Know and support appropriate personnel policies, labor laws and safety procedures.
  • Resolve customer complaints/issues.
  • Empower crew members to ensure all customers leave happy.
  • Communicate customer feedback to management.
  • Complete all required training.
  • Utilize cash control procedures.
  • Assist in training of new crew members.
  • Lead crew members to open, transition and close shifts.
  • Manage and organize the line and delegate duties to crew members.
  • Uphold standards for product quality.

About Nonna's Good Life:

At Nonna's Good Life Pizza For All, we're passionate about serving delicious Italian-American classics that bring people together. As a Shift Lead - Customer Experience, you'll play a key role in ensuring our customers have an exceptional experience every time they visit us.



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