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Security Department Manager
4 weeks ago
The Security Department Manager is responsible for overseeing the Security Department on assigned shifts at Mark Twain Casino.
Key Responsibilities:
- Safeguarding Assets: Protect the casino's assets, including property, personnel, and guests.
- Supervising Security Activities: Plan, schedule, and coordinate Security Department activities to ensure effective coverage.
- Enforcing Company Policies: Implement and enforce company policies related to guest and employee conduct on the premises.
- Responding to Emergencies: Respond to emergencies, such as fires, injuries, and property damage, and direct or assist with evacuations as needed.
- Investigating Incidents: Investigate incidents and complete reports, as required.
- Implementing Security Policies: Implement security department policies and procedures as directed by the Safety and Security Manager.
- Initiating Formal Evictions: Initiate formal evictions of disorderly persons, as necessary.
- Performing Additional Duties: Perform other duties as assigned by the Safety-Security Manager and required by the Missouri Gaming Commission.
Additional Responsibilities:
- Opening Turns: Open turns to begin boarding.
- Rotation at Turns, Floor, and Dispatch: Rotate at turns, floor, and dispatch.
- Escorting Table Fills, Jackpots, and Patrons: Escort table fills, jackpots, and patrons to their vehicles, as needed.
- Letting Drop Team Members In and Out of the Soft Count Room: Let drop team members into and out of the soft count room.
- Escorting Sensitive Keys: Escort sensitive keys.
- Handling Keybox Alarms and Locating Missing Keys: Handle keybox alarms and locate missing keys.
- Escorting Vendors: Escort vendors while on property.
- Medical Incidents: Respond to medical incidents.
- Slot Tips, Cage Tips, Emergency Drops, and Responding to Ticket Disputes: Respond to slot tips, cage tips, emergency drops, and ticket disputes.
- Responding to Found Items, Found Money, Theft Complaints, Disorderly Patron Complaints, and Intoxicated Patrons: Respond to found items, found money, theft complaints, disorderly patron complaints, and intoxicated patrons.
Supervisory Responsibilities:
Direct and supervise the Assistant Security Shift Supervisor, EMS First Responder, and Security Officers on a shift basis, as referenced in the gaming organization chart.
Qualifications:
- Outstanding Interpersonal and Communication Skills: Possess outstanding interpersonal and communication skills.
- Ability to Multi-Task and Prioritize Work Demands: Ability to multi-task and prioritize work demands.
- Effectively Operating and Working with Latest Standard Office Technology: Effectively operate and work with the latest standard office technology.
- High Level of Discretion and Confidentiality: Possess a high level of discretion and confidentiality.
- Ability to Work from the Office and Be at a Desk for Extended Periods: Ability to work from the office and be at a desk for extended periods.
- Detail-Oriented: Possess a high level of detail orientation.
Education and/or Experience:
- High School Diploma or GED: Possess a high school diploma or GED.
- Minimum of 5 Years Previous Experience in a Similar Position within the Gaming or Hotel Industry: Possess a minimum of 5 years of previous experience in a similar position within the gaming or hotel industry.
Certificates, Licenses, Registrations:
Missouri Gaming Level II Gaming License required.
Language Skills:
Must be able to effectively communicate in English, both verbally and in writing.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Computer Skills:
Must have high-level computer skills with experience in Excel.
Reasoning Ability:
Planning, remembering details, using arithmetic, reading, directing others, making decisions, discriminating colors, working rapidly, working at various tempos, concentrating amid distractions, remembering names and faces, examining and observing details.
Physical Demands:
Standing, walking, reaching, kneeling, carrying, pulling, hearing, sitting, bending/stooping, observing, stretching, pushing, turning, balancing, lifting 50 lbs.
Working Environment:
Inside, noisy, some outside for ice and snow removal, secondary smoke, bright lights.
The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.
Employee Benefits:
All rest and meal breaks are paid.
Employee meals are provided when working.
Shoe Program.
Paid Time Off (PTO) earned each pay period for Full-Time Team Members.
Paid Holidays for Full-Time Team Members.
Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members.
401(k) with Company Match.
Free Life Insurance for Full-Time Team Members.
Optional Coverage you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance.
Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.
Employee Discounts, Team Celebrations, Awards, and more...
DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status
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