Oncology Financial Services Advisor
2 weeks ago
About Silver Cross Hospital: Silver Cross Hospital is recognized for its commitment to excellence and the delivery of exceptional experiences for patients, their families, and the community.
Position Overview: The Oncology Financial Counselor plays a crucial role in managing insurance information and accounts receivable. This position involves:
- Engaging with patients to clarify their financial obligations based on treatment plans and insurance coverage.
- Collaborating with various departments including Billing, Collections, Customer Service, and Financial Counseling to streamline processes and enhance communication.
- Assessing the need for payment arrangements, financial aid, and identifying accounts that may be difficult to collect.
- Updating and maintaining accurate patient demographic records.
- Providing assistance with a range of inquiries related to billing issues and insurance verification.
- Contributing to the development of policies and procedures within the Oncology department regarding financial counseling.
- Supporting the training of new staff members.
Qualifications:
Required: High School Diploma or GED, with a minimum of two years of experience in registration, scheduling, patient accounts, cash collections, insurance verification, or customer service. Strong communication skills, both verbal and written, are essential. A comprehensive understanding of third-party payer requirements and online benefit verification is required, along with proficiency in Microsoft Office.
Preferred: Experience with Cerner Millennium Scheduling and Registration modules, an Associate Degree in business, healthcare, or a related field, and HFMA Credentialed Revenue Cycle Representative certification.
Work Schedule: Days, Monday through Friday.
Department: Cancer Center
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