Oncology Financial Services Advisor

2 weeks ago


New Lenox, Illinois, United States Silver Cross Hospital Full time

About Silver Cross Hospital: Silver Cross Hospital is recognized for its commitment to excellence and the delivery of exceptional experiences for patients, their families, and the community.

Position Overview: The Oncology Financial Counselor plays a crucial role in managing insurance information and accounts receivable. This position involves:

  • Engaging with patients to clarify their financial obligations based on treatment plans and insurance coverage.
  • Collaborating with various departments including Billing, Collections, Customer Service, and Financial Counseling to streamline processes and enhance communication.
  • Assessing the need for payment arrangements, financial aid, and identifying accounts that may be difficult to collect.
  • Updating and maintaining accurate patient demographic records.
  • Providing assistance with a range of inquiries related to billing issues and insurance verification.
  • Contributing to the development of policies and procedures within the Oncology department regarding financial counseling.
  • Supporting the training of new staff members.

Qualifications:

Required: High School Diploma or GED, with a minimum of two years of experience in registration, scheduling, patient accounts, cash collections, insurance verification, or customer service. Strong communication skills, both verbal and written, are essential. A comprehensive understanding of third-party payer requirements and online benefit verification is required, along with proficiency in Microsoft Office.

Preferred: Experience with Cerner Millennium Scheduling and Registration modules, an Associate Degree in business, healthcare, or a related field, and HFMA Credentialed Revenue Cycle Representative certification.

Work Schedule: Days, Monday through Friday.

Department: Cancer Center



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