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Restaurant Operations Manager

2 months ago

New Lenox, Illinois, United States ROSATIS PIZZA Full time

Job Summary:

Rosati's Pizza is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated staff.

Key Responsibilities:

  • Restaurant Operations: Coordinate daily front and back of the house restaurant operations, ensuring efficient service and high-quality food production.
  • Customer Service: Deliver superior service and maximize customer satisfaction, responding efficiently and accurately to customer complaints.
  • Team Management: Organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity.
  • Brand Promotion: Promote the Rosati's Pizza brand in the local community through word-of-mouth and events.
  • Training and Development: Train new and current employees on proper customer service practices and implement policies and protocols to maintain future restaurant operations.

Requirements:

  • Proven customer service experience as a manager.
  • Extensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and staff.
  • Strong leadership, communication, motivational, and people skills.
  • Acute financial management skills.
  • Commitment to improvement, both in the operations of your assigned restaurant and in your own personal and professional development.
  • Ability to motivate staff in a positive and creative manner.

Benefits:

  • Competitive Hourly Wages.
  • Friendly, Team-Oriented Environment.
  • Excellent Growth Opportunities.