Case Administrator

2 weeks ago

New York, New York, United States American Arbitration Association Full time

About the Role

We are seeking a highly organized and detail-oriented Case Administrator to join our team at the American Arbitration Association (AAA). As a Case Administrator, you will play a critical role in the administration of arbitration and mediation cases, ensuring that all aspects of the process run smoothly and efficiently.

Responsibilities

  • Assist in the administration of arbitration and mediation cases, including scheduling, communication with parties and arbitrators, and maintaining accurate records.
  • Understand and apply the rules and procedures for administering arbitration and mediation cases, including fee and billing policies.
  • Maintain and update case files, records, and documents in our online case management system.
  • Ensure confidentiality of case information and adhere to the AAA's information security and data privacy policies.
  • Coordinate and initiate conference calls and video conferences as needed.
  • Apply correct case fee schedules and accurately calculate and allocate billings/cancellations.
  • Prepare and send electronic and written communications to parties, attorneys, and arbitrators.
  • Proactively identify case management issues and inform management to resolve them.
  • Respond to inquiries from clients and client representatives in a timely and courteous manner.

Requirements

  • Associate's degree in business or related discipline; three years of relevant work experience or an equivalent combination of education and work experience.
  • Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.
  • Strong written communication skills for reports and correspondence.
  • Effective verbal communication skills for interacting with diverse stakeholders.
  • Intermediate proficiency with Microsoft Outlook, Word, and web-based case management systems.
  • Ability to maintain composure and professionalism in challenging situations.

About the AAA

The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services. We offer a competitive compensation package, including incentives, and a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, and 403(b) retirement plan with substantial company match.

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