Laundry Operations Manager

7 days ago

Tucson, Arizona, United States CASINO DEL SOL Full time
Job Summary

Oversees linen processing, service, and control to ensure an adequate supply of clean, fresh linen is routinely available to housekeeping staff. Ensures laundry operations comply with regulatory requirements and budgetary objectives.

Duties and Responsibilities
  1. Ensures all linens are checked for stains and damage; reviews and addresses reported cases of damage.
  2. Ensures that clean and dirty linen are kept separately within the laundry area.
  3. Resolves guest and team member complaints in a diplomatic and level-headed manner quickly, professionally, and effectively.
  4. Readjusts priorities to respond to pressing guest demands or requests.
  5. Ensures the laundry room is clean and tidy: washers, dryers, and laundry bags are washed down; lint trays and vents are cleaned; and floors mopped.
  6. Uses appropriate protective clothing when handling soiled or infected linen.
  7. Manages inventory and ordering to ensure that supplies and products are neither over nor under-ordered; ensures inventory is managed and controlled.
  8. Maintains product and service quality standards by conducting ongoing evaluations.
  9. Enforces health and safety standards rigorously; ensures work-related injuries or incidents are reported to Security but also maintains own accurate and timely records for purposes of assessing training needs and taking corrective action.
  10. Promotes and ensures the good reputation of the laundry services.
  11. Ensures that all equipment is switched off when not in use.
  12. Ensures the security of the laundry and facility is maintained at all times.
  13. Monitors equipment to ensure it is clean, well maintained, and functioning properly.
  14. Works effectively with Facilities staff on equipment maintenance needs.
  15. Maintains appropriate staffing levels; schedules staff to ensure an adequate number are available subject to business needs.
  16. Supervises and develops direct reports by mentoring, coaching, and providing performance feedback; works collaboratively with them to design professional development plans that support their continuous learning.
  17. Ensures team members have proper supplies, equipment, and uniforms.
  18. Assigns decision-making and work functions in an appropriate manner to maximize effectiveness; communicates clearly the parameters of the delegated responsibility and required actions, constraints, or deadlines.
  19. Interviews, recommends hires, writes and issues performance appraisals, resolves problems, provides open communication, and recommends corrective action and/or termination, when appropriate.
  20. Develops and conducts staff training programs; ensures all team members receive ongoing training.
  21. Develops the talents and skills of team members as measured by guest and team member satisfaction.
  22. Develops a 'team' atmosphere with team members and takes a proactive leadership role.
  23. Conducts staff meetings; takes actions that simultaneously keep team member morale and guest service at a high level.
  24. Prepares financial reports and uses financial plans for spotting trends, measuring productivity, and monitoring progress.
  25. Recommends and implements techniques to improve productivity, reduce costs, and improve guest service.
  26. Assists with the development of short and long-term strategic planning.
  27. Confers with department head to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions.
  28. Ensures compliance with departmental and Sol Casinos internal policies and procedures as well as applicable regulations regarding health and safety standards in the laundry area.
  29. Performs other job-related duties as assigned.
Knowledge, Skills, and Abilities
  1. Knowledge of chemicals and equipment used for laundry services.
  2. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people.
  3. Knowledge of supervisory principles and procedures.
  4. Knowledge of budgetary principles and practices.
  5. Knowledge of modern filing and recordkeeping practices and procedures. Knowledge of applicable laws and regulations as well as Sol Casinos' internal controls, policies, and procedures.
  6. Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications.
  7. Strong organizational, planning, and time management skills.
  8. Strong communication skills.
  9. Skill in working courteously with the public as well as developing and maintaining strong working relationships.
  10. Ability to work effectively in a team environment with minimal supervision.
  11. Ability to exercise independent judgment.
  12. Ability to handle stress in a fast-paced environment.
  13. Ability to perform mathematical computations pertaining to the position.
  14. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  15. Ability to maintain the physical stamina required, including an ability to stand for long periods of time.
  16. Ability to lift or move up to thirty (30) pounds, with or without a reasonable accommodation.
Minimum Qualifications
  1. Two (2) years hotel laundry experience.
  2. Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications.
  3. Must be able to work any shift, weekends, holidays, and special events, as needed.
  4. Must have employment eligibility in the U.S.
  5. Must be able to obtain, maintain, and retain a valid non-gaming license.
Preferred Qualifications
  1. Bilingual (English/Spanish).
  2. Three (3) years laundry experience including two (2) years in a supervisor role in a hotel laundry department.
  3. Three (3) years of supervisory experience in a similar role.

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