Patient Experience Coordinator
4 weeks ago
Are you passionate about delivering exceptional patient and family experiences? Do you have a strong desire to make a positive impact on the lives of others? We are seeking a compassionate and dedicated Patient & Family Concierge to join our team at UPMC Magee-Womens Hospital.
About the RoleThe Patient & Family Concierge is responsible for providing personalized support and services to patients, families, and visitors during their stay at our hospital. As a key member of our team, you will be responsible for creating and delivering a top-notch experience for our patients and their loved ones.
Key Responsibilities- Destination Coordination: Provide warm and welcoming greetings to patients and families, and assist with escorting them to their destinations.
- Environmental Services: Maintain a clean and organized environment, including patient rooms, public areas, and procedure rooms.
- Dietary Services: Prepare and serve meals according to patient and guest requirements, while adhering to food safety and quality standards.
- Transportation Services: Safely transport patients and equipment between units and treatment centers.
- Supply & Equipment Management: Order and manage unit-specific supplies and equipment, ensuring adequate and timely delivery.
We are seeking a candidate with a strong desire to provide exceptional patient and family experiences. A high school diploma or equivalent is required, and previous experience in healthcare or customer service is a plus. The ideal candidate will possess excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment.
What We OfferAs a Patient & Family Concierge at UPMC Magee-Womens Hospital, you will have the opportunity to make a meaningful difference in the lives of our patients and their families. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Patient Experience Coordinator
4 weeks ago
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