Patient Access Coordinator

3 weeks ago


Pittsburgh, Pennsylvania, United States AHN Neighborhood Hospital Full time

The Patient Access Specialist plays a vital role in ensuring seamless patient care at AHN Neighborhood Hospital. This position serves as a liaison between patients, payers, and healthcare team members, facilitating patient tracking and billing by obtaining and verifying accurate demographic information.

Key Responsibilities
  • Maintain compliance with EMTALA, DNV, HIPAA, and other hospital regulations.
  • Provide exceptional customer service, understanding customer needs and building quality relationships.
  • Ensure patient safety by verifying patient identification and triaging when they arrive at the hospital.
  • Answer phone calls professionally, record messages, and communicate with medical staff.
  • Obtain and verify signatures on required forms and consents.
  • Enter complete and accurate demographic information to facilitate smooth processing through the revenue cycle.
  • Verify insurance benefits and confirm the correct payor and plan in the patient accounting system.
  • Obtain insurance authorizations as required by individual insurance plans.
  • Maximize collection efficiency and accuracy by pursuing collections at the time of service.
  • Scan registration and clinical documentation into the system and maintain medical records.
  • Assist with coordinating patient transfers to other hospitals when necessary.
  • Respond to medical record requests from patients, physicians, and hospitals.
  • Maintain a clean working environment and perform additional duties as assigned.
Requirements
  • High School Diploma or GED, required.
  • 1 year of patient registration and insurance verification experience in a healthcare setting, required; 2 years preferred.
  • Emergency Department registration experience, strongly preferred.
  • Knowledge of various insurance plans and payors, required.
  • Basic understanding of medical terminology.
  • Excellent customer service skills.
  • Working knowledge of MS Office, strongly preferred.
  • Fluency in English, written and oral communication.


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