Help Desk Specialist

4 days ago


Columbus, Ohio, United States Randstad Full time
Job Summary

Randstad is seeking a skilled Help Desk Representative to join their team. As a key member of the support team, you will be responsible for providing top-notch technical assistance to customers.

Key Responsibilities
  • Assist customers with a variety of technical issues via phone, email, or chat
  • Provide troubleshooting assistance and technical support to users
  • Diagnose and resolve problems or escalate to higher-level support when necessary
  • Maintain accurate records of issues and resolutions in the ticketing system
  • Guide users through step-by-step solutions and provide training when needed
Requirements

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Randstad is an equal opportunities employer and welcomes applications from all qualified candidates.


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