Hotel Front Desk Supervisor

3 weeks ago


Bloomington, Indiana, United States Remington Full time

We are seeking a highly skilled and dedicated Hotel Front Desk Supervisor to join our team at Remington. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring efficient operation of the front desk, and maintaining a high level of organization and attention to detail.

About the Job

In this role, you will be responsible for handling guest check-ins and check-outs, answering calls within 3 rings, and providing accurate directions to room locations. You will also be required to review room and tax postings for accuracy, complete back-ups of the front office computer system, and perform related computer maintenance.

Responsibilities
  • Handle guest check-ins and check-outs in a professional and timely manner.
  • Answer calls within 3 rings and respond to guest inquiries in a prompt and courteous manner.
  • Provide accurate directions to room locations and assist guests with their needs.
  • Review room and tax postings on the computer or register for accuracy and correct any errors immediately.
  • Complete back-ups of the front office computer system and night audit program daily.

This role offers a competitive salary range of $50,000 - $60,000 per year, depending on experience. If you are a customer-focused and organized individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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