Customer Service Representative

2 days ago


Bloomington, Indiana, United States Remington Full time

Remington is seeking a skilled and detail-oriented Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for ensuring seamless guest experiences through efficient check-in and check-out processes, effective communication, and professional problem-solving.

About the Role:
  • The successful candidate will have a strong work ethic and ability to work well under pressure.
  • They will possess excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
Key Responsibilities:
  • Provide personalized attention to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage all aspects of front office operations, including reservations, billing, and room assignments.
  • Accurately process payments, including cash, checks, and credit cards.
  • Maintain accurate records of guest interactions, including complaints and compliments.

Estimated salary: $30,000 - $40,000 per year, based on industry standards and location.



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