Front Office Representative

3 days ago


Fort Myers, Florida, United States The Center for Orthopedic and Research E Full time

**The Center for Orthopedic and Research Excellence is seeking a highly skilled Front Office Representative to join our team.

About the Role

This position plays a critical role in ensuring seamless patient experiences. The successful candidate will be responsible for greeting patients, checking them in/out, verifying insurance eligibility, and maintaining accurate demographics and insurance information.

Responsibilities

The ideal candidate will have excellent organizational skills, strong communication abilities, and a keen eye for detail. Key responsibilities include:

  • Greeting patients and visitors upon arrival and providing exceptional customer service
  • Checking patients in/out efficiently, accurately, and in a timely manner
  • Verifying insurance eligibility, including primary care physician referrals for HMO plans
  • Maintaining up-to-date demographics and insurance information for all patients
  • Scheduling mutually acceptable appointment times for patients and physicians
  • Notifying relevant departments of ancillary testing requirements for necessary authorizations
  • Tracking supplies, including business cards and forms, and informing administration when orders need to be placed
  • Demonstrating flexibility in work schedule dependent on clinic needs
Requirements

To be considered for this role, you should possess:

  • A high school diploma or equivalent
  • Basic typing and keyboarding skills
  • Strong organizational and interpersonal skills
  • Experience with customer service
  • Familiarity with computers and other office equipment
  • Ability to maintain confidentiality of sensitive information
  • Ability to prioritize responsibilities effectively
  • Knowledge of insurance plans and procedures
  • Physical stamina to perform occasional lifting up to 25 pounds unassisted and frequent bending, reaching, and repetitive hand movements
What We Offer

In addition to a competitive salary ($35,000-$45,000 per annum), we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.



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