Front Office Representative
3 days ago
**The Center for Orthopedic and Research Excellence is seeking a highly skilled Front Office Representative to join our team.
About the RoleThis position plays a critical role in ensuring seamless patient experiences. The successful candidate will be responsible for greeting patients, checking them in/out, verifying insurance eligibility, and maintaining accurate demographics and insurance information.
ResponsibilitiesThe ideal candidate will have excellent organizational skills, strong communication abilities, and a keen eye for detail. Key responsibilities include:
- Greeting patients and visitors upon arrival and providing exceptional customer service
- Checking patients in/out efficiently, accurately, and in a timely manner
- Verifying insurance eligibility, including primary care physician referrals for HMO plans
- Maintaining up-to-date demographics and insurance information for all patients
- Scheduling mutually acceptable appointment times for patients and physicians
- Notifying relevant departments of ancillary testing requirements for necessary authorizations
- Tracking supplies, including business cards and forms, and informing administration when orders need to be placed
- Demonstrating flexibility in work schedule dependent on clinic needs
To be considered for this role, you should possess:
- A high school diploma or equivalent
- Basic typing and keyboarding skills
- Strong organizational and interpersonal skills
- Experience with customer service
- Familiarity with computers and other office equipment
- Ability to maintain confidentiality of sensitive information
- Ability to prioritize responsibilities effectively
- Knowledge of insurance plans and procedures
- Physical stamina to perform occasional lifting up to 25 pounds unassisted and frequent bending, reaching, and repetitive hand movements
In addition to a competitive salary ($35,000-$45,000 per annum), we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.
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