Customer Service Representative

5 days ago


Fort Myers, Florida, United States Planet Fitness -Easy Mile Fitness Full time

**Job Title:** Customer Service Representative - Part Time Weekend

**About Us:** At Planet Fitness - Easy Mile Fitness, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming and judgement-free environment.

**Estimated Salary:** $20-$25 per hour

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Part Time Weekend. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests while ensuring an exceptional Judgement Free member experience.

**Daily Responsibilities:**

  • Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
  • Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours; assess their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.

**Requirements:**

  • 6-12 months of experience in a customer service environment preferred.
  • Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Basic computer proficiency.

**Benefits:**

  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plan.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.


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