Luxury Hotel Front Office Manager

7 days ago

Fort Lauderdale, Florida, United States Four Seasons Hotels Limited Full time

About Four Seasons:

We are a global leader in the luxury hospitality industry, driven by our passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with kindness and respect. Whether you work with us, stay with us, live with us, or discover with us, we strive to create impressions that will last a lifetime.

About the Location

Our hotel is situated in a prime beachfront address, offering an unparalleled style and service experience. Moments away, you'll find Fort Lauderdale's best shops, restaurants, marinas, and entertainment options, surrounding you with the spirit of one of the world's top yachting locales.

About the Role

The Hotel Assistant Manager oversees the front office staff and manages all functions of the Front Desk. This role ensures seamless communication and follow-up on any problems, guest requests, or special requirements. The successful candidate will monitor employees' activities to guarantee that standards are being met, staff is being supported, and guest needs are being met.

Key Responsibilities:

  • Oversee the Front Desk operations and act as the manager on duty in the hotel.
  • Direct staff to perform duties such as welcoming and registering hotel guests, explaining accommodations, and establishing credit or payment methods.
  • Assist with talent acquisition, training, supervising, and performance management of the Front Office team.
  • Ensure adherence to financial and credit procedures, following up on credit issues with the Front Desk Manager and/or Finance Management.

Requirements:

  • A minimum of 1 year of supervisory or assistant management experience in a luxury hotel or resort, preferably with Rooms Division/Front Office experience.
  • Proven leadership and management skills, including excellent personal presentation and interpersonal skills.
  • Extensive knowledge of front office and housekeeping operations.
  • Strong time management skills, with the ability to multitask, set priorities, and adapt to changing conditions.
  • Ability to operate all necessary computer equipment and possess knowledge of Opera (a plus).
  • Excellent communication and interpersonal skills, with the ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, including training programs and career advancement.
  • Complimentary accommodation at other Four Seasons hotels and resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.

Schedule & Hours:

  • Full-time position with variable shifts, including days, evenings, weekends, overnights, and holidays.

Miscellaneous:

  • US work authorization is required.
  • Four Seasons is an Equal Opportunity, Affirmative Action employer, committed to diversity and inclusion.

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