Wilderness School Operations Manager

1 month ago


Hartford, Connecticut, United States Two Coyotes Wilderness School Full time
Operations Manager Job Description

Two Coyotes Wilderness School is seeking an Operations Manager to create and maintain effective administrative systems and processes that embody the quality of care and connection that families and staff experience in our programming.

The Operations Manager will be a part-time (20 hrs/week), year-round, work-from-home position during typical working hours (M-F, 9-5pm). On a seasonal basis, the Operations Manager will also visit our programs and attend in-person staff meetings and trainings in Newtown, Granby, Killingworth, and Hamden.

The Operations Manager will be a member of the Administrative Team and the Conifer Council, and will report to the Executive Director.

Key Responsibilities
  1. Be a welcoming and responsive point of contact for families to field basic program inquiries, provide program registration support, track the submission of required forms, make modifications to enrollment, collect payments and process scholarship awards.
  2. Synthesize enrollment information gathered from families into meaningful and timely reports to field staff for each program.
  3. Build out registration for each program on CampBrain, our registration software, while tracking and integrating modifications and improvements from previous seasons.
  4. Provide HR administrative support by maintaining staff rosters and schedules on Homebase, our time tracking software, and processing background checks.
  5. Research new technological solutions to meet emergent operations & program needs and support our transition to new systems.
  6. Openly receive and filter feedback from staff and families in order to improve the functioning of the Administrative Team and to co-create an organizational culture built on mutual trust, respect, open communication, and shared accountability.
  7. Commit to the evolution and transformation of Two Coyotes' organizational culture and programs by participating actively in our organizational partnership with CEIO.
Requirements
  • Fluency in Office 365 and Google Suite products, able to learn new software and adapt quickly to new technologies.
  • Willingness and ability to spend time outdoors in varied weather conditions to observe programs and connect with children and families.
  • Willingness and ability to spend significant time on a computer to collaborate with colleagues, communicate with families, and carry out administrative responsibilities.


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