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Front Desk Representative

2 months ago

Olathe, Kansas, United States KMG Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Candlewood Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling transactions, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Registration and Check-in/Check-out: Register guests, assign rooms, and process check-in and check-out procedures in a timely and efficient manner.
  • Customer Service: Provide exceptional customer service to guests, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk area, including handling phone calls, responding to guest requests, and maintaining a clean and organized workspace.
  • Room Status and Inventory Management: Maintain accurate room status and inventory records, including tracking room availability and making adjustments as needed.
  • Sales and Marketing: Promote hotel services and amenities to guests, including room upgrades, packages, and special offers.
  • Communication and Teamwork: Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous hotel or customer service experience preferred.
  • Physical Demands: Ability to stand for long periods, lift up to 40 pounds, and perform repetitive tasks.
About KMG Hotels

KMG Hotels is a leading hospitality company with a commitment to excellence and customer satisfaction. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.