Front Desk Representative

2 days ago


Olathe, Kansas, United States KMG Hotels Full time
Front Desk Agent Job Description

KMG Hotels is seeking a skilled Front Desk Agent to join our team at Candlewood Suites. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience.

Key Responsibilities:
  • Register guests and assign rooms, accommodating special requests whenever possible.
  • Assist in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
  • Understand room status and room status tracking.
  • Know room locations, types of rooms available, and room rates.
  • Possess a sales mindset, presenting options and alternatives to guests and offering assistance in making choices.
  • Use suggestive selling techniques to sell rooms and promote other hotel services.
  • Coordinate room status updates with the housekeeping department.
  • Process guest check-outs.
  • Work closely with the housekeeping department to maintain room status reports and coordinate requests for maintenance and repair work.
  • Use proper telephone etiquette and mail, package, and message handling procedures.
  • Attend department meetings and report any unusual occurrences or requests to the manager or assistant manager.
  • Maintain the cleanliness and neatness of the front desk area.
Requirements:
  • High school graduate or equivalent.
  • Previous hotel-related experience desired.
  • Physical requirements include fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, and visual acuity, and may occasionally require lifting and carrying up to 40 pounds.

About KMG Hotels:

KMG Hotels was founded in 2000 and is owned by Jay Koshiya and Sanjay Koshiya. As a premier lodging company, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates, and owners.



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