Customer Service Representative

2 days ago


Overland Park, Kansas, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions.
  • Process sales transactions accurately and efficiently, ensuring high levels of customer satisfaction.
  • Meet or exceed sales goals, identifying opportunities to upsell and cross-sell products and services.
  • Stay up-to-date on product knowledge, features, and benefits to provide expert advice to customers.
  • Collaborate with colleagues to achieve sales targets and improve customer satisfaction.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • At least one year of experience in a customer-facing role, preferably in retail or sales.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Ability to lift up to 50 pounds and stand for long periods, with or without reasonable accommodation.
  • Valid driver's license and reliable transportation, if applicable.
Preferred Qualifications
  • Previous experience working in a delivery, retail, or customer service position.
  • Knowledge of paint and paint-related products, with experience operating tinting and mixing equipment.
  • Fluency in Spanish, with the ability to communicate effectively with bilingual customers.

Why Join Sherwin-Williams?

We offer a dynamic and inclusive work environment, with opportunities for growth and development. Our team is committed to delivering exceptional customer service, and we're looking for talented individuals who share our passion for excellence.

How to Apply

Apply online through our careers page, or visit your local Sherwin-Williams store to speak with a recruiter. We look forward to hearing from you



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