Customer Service Representative
5 days ago
Frasers Group, a global retail powerhouse, is seeking a skilled Customer Service Advisor to join their team in Sunway City, Malaysia. As a key member of the customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including telephony, web chat, and social media.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team. You will be responsible for managing customer contacts, resolving issues, and providing solutions that meet the highest standards of customer satisfaction.
Key Responsibilities:
- Provide exceptional customer service through various channels
- Manage customer contacts and resolve issues in a timely and professional manner
- Work collaboratively with other departments to ensure seamless customer experiences
- Develop and maintain strong relationships with customers, stores, and other stakeholders
- Stay up-to-date with company policies, procedures, and product knowledge
Requirements:
- Diploma or degree in a relevant field, such as business, marketing, or communications
- Previous experience in customer service or a related field
- Excellent written and verbal communication skills
- Ability to work well under pressure and multitask
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to work with a global retail powerhouse
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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