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Regional Service Products Coordinator

2 months ago

Troy Ohio, United States Hobart Service Full time

Job Overview

The selected candidate will engage in customer support functions, which include receiving, processing, investigating, and resolving all incoming orders and inquiries from our field sales representatives and end users of our products.

This role involves direct interaction with various levels of responsibility, including owners and executives of significant businesses.

Key Responsibilities

- Manage diverse inquiries from customer calls and emails.

- Ensure accurate entry of customer orders from multiple selling channels.

- Maintain customer requirements and pricing structures.

- Monitor and maintain EDI orders as necessary.

- Exhibit excellent follow-up skills and meticulous attention to detail.

- Collaborate effectively with co-workers, customers, sales teams, and product lines.

- Possess product knowledge to address questions regarding usage and maintenance.

- Demonstrate project management skills.

Qualifications

The ideal candidate will be highly organized, capable of multitasking in a dynamic customer service environment. They should be a self-starter, able to work independently, and possess a keen attention to detail, focusing on accuracy.