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Member Service Specialist

2 months ago

Hendersonville, Tennessee, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled Member Service Specialist to join our team at Sam's Club. As a Member Service Specialist, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a clean and organized sales floor.

Key Responsibilities
  • Provide member service by maintaining exit areas, reviewing member receipts, and acknowledging members
  • Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns
  • Maintain self-checkout area, process member purchases, and assist with payments, returns, refunds, and exchanges
  • Secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity
  • Assist with training of Member Frontline Service associates on company processes and procedures
Benefits

As a Member Service Specialist at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and a range of benefits, including:

  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements

To be successful as a Member Service Specialist, you will need:

  • Customer service experience, including operating front-end equipment and working with mobile retail applications
  • Ability to work in a fast-paced environment and provide exceptional customer service
  • Strong communication and problem-solving skills

We offer a competitive hourly wage, performance-based bonus awards, and a range of benefits to our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.