Member Team Lead

4 weeks ago


Hendersonville, Tennessee, United States Sam's Club Full time

Job Summary

As a Member Team Lead at Sam's Club, you will be responsible for providing exceptional member service and leading a team of associates to achieve sales and customer satisfaction goals. You will assist management with supervising associates, communicating goals and feedback, and training associates on processes and procedures.

Key Responsibilities

  • Assist management with supervising associates and communicating goals and feedback
  • Train associates on processes and procedures
  • Provide direction and guidance to associates on member service approaches and techniques
  • Ensure compliance with company policies and procedures
  • Support the Open Door Policy
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates

Additional Responsibilities

  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals
  • Participate in sales and marketing events
  • Complete and maintain marketing recaps and other required documentation

Requirements

  • 6 months retail experience including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older

Preferred Qualifications

  • Leading a front-end team
  • Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

About Sam's Club

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Our benefits include health benefits, financial benefits, paid time off benefits, and other benefits.



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