Client Service Representative
3 weeks ago
Job Summary:
We are seeking a highly skilled Client Service Representative to join our team at First Citizens Bank & Trust Company. As a Client Service Representative, you will be responsible for providing exceptional customer service to our commercial clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and accurate responses to client inquiries and requests.
- Act as the primary point of contact for commercial client requests, including account opening, account servicing, and technical support.
- Influence client adoption of online tools and ensure seamless integration with our banking systems.
- Collaborate with internal partners to resolve complex issues and escalate when necessary.
- Perform daily operations, including onboarding new clients and accounts, and ensuring adherence to regulatory standards.
Requirements:
- Bachelor's Degree and 1 year of experience in Banking/Financial Services, Customer Service, or Operations Support.
- High School Diploma or GED and 2 years of experience in Banking/Financial Services, Customer Service, or Operations Support.
What We Offer:
First Citizens Bank & Trust Company is an Equal Opportunity Employer. We offer a comprehensive benefits program, including customized offerings to support our associates and their families.
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