Client Service Representative

3 weeks ago


Cottonwood Heights, Utah, United States FIRST-CITIZENS BANK & TRUST COMPANY Full time

Job Summary:

We are seeking a highly skilled Client Service Representative to join our team at First Citizens Bank & Trust Company. As a Client Service Representative, you will be responsible for providing exceptional customer service to our commercial clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and accurate responses to client inquiries and requests.
  • Act as the primary point of contact for commercial client requests, including account opening, account servicing, and technical support.
  • Influence client adoption of online tools and ensure seamless integration with our banking systems.
  • Collaborate with internal partners to resolve complex issues and escalate when necessary.
  • Perform daily operations, including onboarding new clients and accounts, and ensuring adherence to regulatory standards.

Requirements:

  • Bachelor's Degree and 1 year of experience in Banking/Financial Services, Customer Service, or Operations Support.
  • High School Diploma or GED and 2 years of experience in Banking/Financial Services, Customer Service, or Operations Support.

What We Offer:

First Citizens Bank & Trust Company is an Equal Opportunity Employer. We offer a comprehensive benefits program, including customized offerings to support our associates and their families.



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