Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Rental Operations Associate to join our team at Enterprise Holdings. As a key member of our branch, you will be responsible for providing exceptional customer service, assisting with rental operations, and ensuring a seamless experience for our customers.
Key Responsibilities:
- Meet and greet customers in a friendly and timely manner
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Understand and communicate rental terms and conditions, vehicle features, and other services
- Provide directions and general assistance
- Assist in assessing the condition of rental vehicles upon return
- Process returns, check-ins, and exit kiosk transactions
- Take incoming calls for reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
- Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
- Notify management of any known vehicle problems and required vehicle maintenance
- Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
- Perform miscellaneous and backup duties as assigned
Requirements:
- Must be at least 18 years of age
- Must have at least 1 year prior customer service experience
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol-related convictions on driving record in the last 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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