Digital Solutions Specialist
4 weeks ago
As a Digital Solutions Specialist at truDigital Signage, you will be responsible for managing and nurturing long-term relationships with our clients. You will work closely with customers to understand their business needs, provide support, and ensure that our digital signage solutions are implemented successfully.
Key Responsibilities:
- Manage a portfolio of clients, serving as the primary point of contact for all aspects of the customer relationship.
- Understand customer needs and challenges, and offer tailored solutions to maximize the value of truDigital Signage's services.
- Proactively engage with clients to ensure they are utilizing our digital signage solutions effectively and benefiting from our offerings.
- Collaborate with internal teams to solve customer issues and enhance the overall customer experience.
- Provide onboarding, training, and guidance to new customers to ensure a smooth transition to using our digital signage solutions.
- Track account health metrics and identify opportunities for upselling or cross-selling additional products or services.
- Maintain accurate records of all customer interactions in our CRM system.
- Work closely with the Customer Success team to address client feedback and drive improvements.
- Meet and exceed client retention and satisfaction targets.
Qualifications and Experience:
- 3+ years of experience in account management, customer success, or a related customer-facing role, ideally within a B2B SaaS or technology company.
- Strong understanding of digital signage solutions or similar technology products is a plus.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong problem-solving skills and the ability to manage multiple tasks effectively.
- Familiarity with CRM systems like HubSpot for managing client relationships.
- Proven ability to meet and exceed customer retention goals and other KPIs.
- A proactive attitude with a customer-first mentality.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with an innovative, growing company in a collaborative environment.
- Professional development and growth opportunities.
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