Music Industry Advocate
3 weeks ago
About ASCAP:
The American Society of Composers, Authors and Publishers (ASCAP) is a leading membership association of music creators. Founded by songwriters, composers, and publishers, it operates on a not-for-profit basis, ensuring fair compensation for its members.
We license millions of musical works to businesses, including streaming services, cable television, radio, and retail establishments. Our team efficiently resolves member inquiries, matches performances with royalty distributions, and provides essential support for our global community.
**Job Overview:**
The Global Member Services Representative serves as the primary point of contact for ASCAP's writer and publisher members. This role ensures exceptional customer service, resolving issues efficiently, and providing expert guidance on complex topics.
**Responsibilities and Accountability:**
* Provide top-notch customer service via telephone, email, and online account management system* Communicate effectively with internal and external stakeholders to resolve member concerns and answer questions* Research and rectify issues related to performance crediting, repertory, royalty distribution, overpayment recoupment, international collections, and general membership queries*
**Requirements and Qualifications:**
* Bachelor's degree in a relevant field* Excellent communication, organizational, and problem-solving skills* Ability to work independently and prioritize tasks effectively* Prior customer service experience and knowledge of ASCAP systems are assets
**Benefits and Compensation:**
Besides offering a dynamic work environment, we provide generous benefits and competitive compensation. The estimated salary range for this position is $50,000, depending on factors such as location, skills, and experience.
Our comprehensive benefits package includes medical, dental, vision plans, 401(k) plan, employer match, profit-sharing contribution, and more. We value our employees' well-being and strive to create a supportive work environment.
Occasional travel may be required for meetings. Please note that ASCAP is an equal opportunity employer and welcomes candidates from diverse backgrounds. Join us in fostering a culture of inclusivity and excellence.
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