Operations Director
4 weeks ago
At Crunch Fitness, we're looking for a highly motivated and organized individual to join our team as an Operations Manager. This role is responsible for the successful operation of the front desk, including hiring, training, and managing front desk staff to ensure members receive the highest level of customer service.
Key Responsibilities:- Manage and oversee front desk staff to ensure excellent customer service
- Hire, train, and develop front desk staff to meet business needs
- Develop and implement operational strategies to improve front desk efficiency and effectiveness
- Monitor and analyze front desk performance metrics to identify areas for improvement
- Collaborate with other departments to ensure seamless operations and excellent member experience
- 2+ years of experience in a customer-facing role, preferably in the fitness industry
- Proven track record of excellent customer service and staff management
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- High school diploma or equivalent required; bachelor's degree preferred
- Competitive hourly rate: $18.50
- Medical, dental, and vision insurance
- 401(k) plan with company match
- PTO and paid holidays
- Free Crunch Fitness membership
- Discounted personal training sessions
Crunch Fitness is an equal opportunity employer and welcomes applications from diverse candidates. If you're a motivated and organized individual looking for a challenging role in a dynamic environment, we encourage you to apply.
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