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Bilingual Customer Service Representative

2 months ago

Odessa, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide exceptional customer service to wholesale and retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with customers to determine their needs and provide recommendations on Sherwin-Williams products and services.
  • Process sales transactions accurately and consistently, adhering to company policies and procedures.
  • Meet and exceed sales goals, while maintaining a high level of customer satisfaction.
  • Stay up-to-date with product features and maintain a high level of knowledge on Sherwin-Williams products and services.
  • Collaborate with store associates to ensure maximum customer satisfaction and achieve sales goals.
Requirements
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest level of service and support. Our company values diversity and inclusion, and we are an equal opportunity employer.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.