Customer Service Representative

4 weeks ago


Tempe, Arizona, United States Insight Global Full time
Job Description:

As a key member of our Driver Support Services team, you will play a vital role in providing exceptional customer service to our clients' direct internal carriers and drivers. Your primary responsibility will be to support and resolve any disruptions that may occur during transportation, ensuring seamless delivery of goods and services.

On a daily basis, you will be handling a high volume of inbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner. Your strong communication and problem-solving skills will be essential in providing solutions and filling out work orders for mechanical issues with vehicles.

This is a fast-paced environment that requires a quick learner who can adapt to changing situations and priorities. If you are a team player with excellent customer service skills and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide exceptional customer service to internal carriers and drivers
  • Resolve disruptions and issues in a timely and professional manner
  • Handle a high volume of inbound calls and respond to customer inquiries
  • Filling out work orders for mechanical issues with vehicles
  • Collaborate with the team to ensure seamless delivery of goods and services
Requirements:
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills
  • Ability to adapt to changing situations and priorities
  • High school diploma or equivalent required


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