Customer Service Director

4 days ago


Van Nuys, California, United States Reliable Roofing Full time

Job Overview

Reliable Roofing is committed to providing top-notch customer service and creating positive experiences for our clients. We are seeking an experienced and motivated Call Center Manager to lead our customer service team and help us maintain the highest standards of service excellence.

The ideal candidate will have a proven track record of managing and supervising high-performing teams, with a strong focus on customer satisfaction and team development.

About Us

We are a leading provider of roofing services, dedicated to delivering exceptional results and building long-lasting relationships with our clients.

Your Role

As a Call Center Manager, you will be responsible for overseeing the daily operations of our call center and leading a team of customer service representatives.

You will be tasked with ensuring that our team delivers top-tier customer service, meets performance goals, and maintains high levels of client satisfaction.

Key Responsibilities

  • Schedule Appointments: You will oversee the scheduling process, ensuring that appointments are booked efficiently and effectively.
  • Manage Customer Interactions: You will be responsible for managing customer interactions, resolving complex issues, and ensuring that customers receive exceptional service.
  • Lead a High-Performing Team: You will lead a team of customer service representatives, providing coaching, training, and feedback to ensure that they meet and exceed performance goals.
  • Analyze Performance Metrics: You will analyze performance metrics, identifying areas for improvement and developing strategies to enhance team performance.

Requirements

To be successful in this role, you will need:

  • A minimum of 2 years of experience as a Call Center Manager or similar leadership role
  • Proven track record of managing and supervising high-performing teams
  • Strong leadership, coaching, and team-building skills
  • Exceptional communication and interpersonal skills
  • In-depth knowledge of call center operations and performance metrics
  • Experience with call center software and CRM systems

What We Offer

We offer a competitive salary and benefits package, opportunities for career growth and professional development, a supportive and dynamic work environment, and employee recognition programs and incentives.

Estimated Salary: $60,000 - $80,000 per year



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