Customer Service Representative

3 weeks ago


Van Nuys, California, United States Pollo Campero Full time
About the Role: We are seeking a highly skilled Front of House Team Member to join our team at Pollo Campero in Van Nuys, CA. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations.

Key Responsibilities:
  • Provide top-notch customer service to ensure guest satisfaction.
  • Showcase expertise on our menu to make informed recommendations and answer questions.
  • Process orders accurately, handle to-go orders, and manage cash transactions efficiently.
  • Maintain accurate cash handling and processing procedures.
  • Collaborate with colleagues to ensure smooth food preparation and presentation.
  • Evaluate customer satisfaction through timely and efficient service delivery.
  • Foster a positive and respectful work environment through effective communication and teamwork.
  • Adhere to all health, safety, and operational standards.

Requirements:
  • You must be at least 18 years old.
  • You must be proficient in both English and Spanish.
  • Preferred: Prior experience in similar roles.
  • Ability to lift up to 50 pounds and stand for extended periods.
  • Able to adapt to variable schedules including nights, weekends, and holidays.
  • Comply with company hygiene policies.
  • Valid U.S. work authorization.

Compensation: $20.00 - $20.00 per hour.

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