Customer Service Director
4 days ago
We are seeking a highly skilled Call Center Manager to lead our customer service team and drive results in appointment scheduling.
As a key member of our team, you will be responsible for ensuring exceptional customer experiences, meeting performance goals, and maintaining high levels of client satisfaction.
Our ideal candidate has a proven track record of leading teams, analyzing performance metrics, and implementing strategies to improve efficiency and customer satisfaction.
Key Responsibilities:
- Manage and motivate a team of call center agents to meet and exceed performance goals.
- Monitor daily call center operations, ensuring effective resource utilization and high-quality customer service.
- Provide leadership in handling customer escalations and resolving complex issues.
- Conduct regular one-on-one coaching sessions and performance reviews with agents.
- Create and implement strategies to improve efficiency, customer satisfaction, and overall team performance.
Qualifications:
- Proven experience as a Call Center Manager or similar leadership role in a call center environment.
- Strong leadership, coaching, and team-building skills.
- Exceptional communication and interpersonal skills.
- In-depth knowledge of call center operations and performance metrics.
About the Role:
This is a full-time opportunity offering a competitive salary ($55,000 - $65,000 per year) and benefits package. We offer opportunities for career growth and professional development in a dynamic and supportive work environment.
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