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Client Support Specialist
2 months ago
The Dixon Group is seeking a dedicated Customer Service Representative to enhance our customer support operations.
This role is essential in delivering exceptional service to both our clients and internal stakeholders. Key duties include processing orders, addressing product or service inquiries, collaborating with specialists for quotes, and ensuring customer satisfaction post-sale. Additional tasks encompass managing accounts receivable, overseeing customer invoicing, maintaining records, and engaging in various special projects as required. A background in customer service or administrative roles, along with strong organizational capabilities, is highly desirable. An Associate's or Bachelor's degree is preferred.
KEY RESPONSIBILITIES:
- Delivering assistance to both internal and external clients
- Handling inquiries via email and phone
- Managing accounts receivable tasks
- Overseeing customer invoicing processes
- Supporting special projects as necessary
- Outstanding customer service abilities and a positive demeanor
- Strong communication skills; proficient in active listening
- Excellent problem-solving and analytical skills
- Ability to navigate challenges effectively
- Meticulous attention to detail
- Capacity to thrive in a dynamic work environment
- Proficient in computer applications; including Microsoft Office, Google Applications, and other relevant software
