IT Support Specialist

2 weeks ago


Chestertown, Maryland, United States The Affiliated Sante Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to fill the role of Full-Time Help Desk Technician at The Affiliated Sante Group. As a key member of our IT team, you will be responsible for providing technical assistance and support to end-users, ensuring prompt resolution of IT-related issues.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues.
  • Diagnose and resolve technical issues, escalating complex problems to the appropriate IT teams if necessary.
  • Maintain accurate records of support issues and ensure timely resolution.
  • Install, configure, and update software applications, as well as provide support for computer hardware, peripherals, and mobile devices.
  • Conduct training sessions for end-users on software and hardware usage, creating user-friendly documentation and guides for common issues and solutions.
  • Collaborate with other IT teams to resolve escalated issues and contribute to continuous improvement initiatives.
  • Stay informed about the latest technological advancements and provide input on potential improvements to current systems.
  • Assist in enforcing IT security policies and procedures, educating users on best practices for maintaining the security of their systems.

Requirements:

  • High school diploma or equivalent; Bachelor's degree in Information Technology or related field preferred.
  • Proven experience in a help desk or technical support role.
  • Strong knowledge of operating systems, software applications, and hardware components.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively in a team environment.
  • Customer-oriented with a commitment to delivering outstanding service.
  • Proficient in troubleshooting Windows and Mac operating systems.
  • Familiarity with Microsoft Office Suite and other common business applications.
  • Basic understanding of network protocols and configurations.
  • Experience with remote desktop support tools.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.

What We Offer:

  • Salary up to $65,000 Annually


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