Digital Product Leadership Director

4 weeks ago


Covington, United States Servpro Industries Inc Full time
About the Role

The Web Operations Director at Servpro Industries Inc will lead the strategic direction and day-to-day operations of our websites and digital applications. This role requires a strong leader who can drive improvements to the customer experience and website performance through data-driven insights.

Key Responsibilities

- Develop the strategy and lead day-to-day operations for the company's websites, microsites, and applications
- Create superior customer experiences aligned with business goals
- Establish clear priorities and drive continuous performance improvement
- Collaborate on SEO initiatives and local demand strategies
- Oversee project timelines, deliverables, and budgets for digital projects
- Partner with agencies and analytics to track and analyze website performance

Requirements

- 10+ years of digital product leadership experience in a consumer-facing E-commerce or digital marketing organization
- 5+ years of supervisory experience
- Experience leading local demand businesses at scale
- Strong business judgment and decision-making skills
- Proficiency in web tools, CMS, A/B testing, and site analytics
- Technical expertise in sprint planning and scrum teams
- Demonstrated understanding of SEO fundamentals
- Excellent project management and problem-solving skills
- Ability to thrive in a fast-paced environment
- Proven experience managing teams and agencies
- Bachelor's degree in a relevant discipline or equivalent work experience
- Ability to travel 10% of the time

About Servpro Industries Inc

Servpro Industries Inc is a leader in cleanup, restoration, and mitigation services. Our franchises are supported by a dedicated headquarters team, and we strive to foster a professional community that celebrates diversity and collaboration. We are an equal opportunity employer and welcome applicants from diverse backgrounds.

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