Branch Manager

5 days ago


Grand Rapids, Michigan, United States Washington Federal Full time
Job Summary

WaFd Bank is seeking a highly skilled Branch Manager to join our team. As a Branch Manager, you will be responsible for the overall success of our retail branch, including managing staff, developing business strategies, and ensuring excellent customer service.

Key Responsibilities
  • Develop and implement strategies to expand our consumer and small business client base.
  • Create and execute plans to develop branch staff collectively and individually.
  • Meet production goals by coaching, motivating, mentoring, and providing feedback to staff.
  • Proactively seek new business relationships and opportunities.
  • Optimize operational effectiveness and profitability to enhance shareholder value.
  • Communicate clearly with staff and clients verbally, over the phone, and via video chat.
  • Ensure high levels of customer satisfaction through the delivery of excellent service.
  • Participate and support skill advancement in yourself and others.
Requirements
  • Bachelor's degree or equivalent experience in a financial institution.
  • Strong math skills, 10-key, and keyboarding.
  • Proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI, and Outlook.
  • Well-developed smartphone and digital channel skills.
  • Valid driver's license, satisfactory transportation, and adequate insurance coverage.
  • Excellent organizational and analytical skills.
  • Superior written and oral communication skills.
  • Candidates must meet all requirements of NMLS Registry.
Benefits
  • Paid time off for vacation, sick days, and holidays.
  • Health insurance.
  • Stock options.
  • Bonus programs.
  • Generous 7% 401(k) employer matching.
  • Paid parental leave.
  • Life and AD&D insurance.
  • Long-term disability.
  • Tuition reimbursement.
  • Employee assistance programs.
  • Pre-tax health and dependent-care spending plans.

We are committed to Equal Employment Opportunity and Affirmative Action.


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