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Practice Director

2 months ago

Fort Myers, Florida, United States Lee Health Full time
Job Summary

This position oversees the patient experience at assigned practices. The successful candidate will be responsible for the overall effective performance of the practice, including staff management, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance, and billing compliance.

Key Responsibilities
  • Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice.
  • Recruits, develops, and supervises staff.
  • Applies effective communication strategies to solve and facilitate simple and complex situations, enhancing the culture and performance of the practice.
  • Performs all duties in a manner that promotes teamwork and reflects the mission and values of Lee Health.
RequirementsEducation

A bachelor's degree in management or a related field is required. A master's degree is preferred.

Experience

Three years of physician office management experience or five years of experience in a physician office setting are required.

Skills
  • Knowledge of ambulatory care operations.
  • Background in clinic procedures, including schedule management, patient registration, use of electronic health records, patient flow, billing, and referrals and authorizations.
  • Computer proficiency, including word-processing and spreadsheet applications, and knowledge of electronic health records and billing software applications.
  • Excellent written and oral communication skills.
  • Superb interpersonal skills and the ability to handle difficult conversations effectively.
  • Ability to examine and re-engineer operations and workflows and report operational metrics to staff and providers.
  • Experience with creating budgets and communicating financial information to staff and providers.
  • Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations.
  • Ability to work independently and set priorities under minimal supervision.
Certifications/Registration Requirements

CMPE certification is strongly preferred.