Mental Health Peer Support Specialist

2 weeks ago

Prineville, Oregon, United States BestCare Treatment Services Full time
Job Summary

The Peer Support Specialist will provide support to individuals engaged in mental health services, including those discharged from subacute/residential treatment or psychiatric hospitalization. The Specialist will facilitate the development of recovery skills, promote the utilization of natural support systems, and work with a treatment team to promote the goals of the individual in services.

Essential Functions
  1. Direct interactions with clients assigned to peer support services, acting as a role model to inspire hope and share life experiences as appropriate to the recovery process.
  2. Telephone contacts with clients who need support, are struggling, or may be prone to self-harm/suicidality, making reminder calls for assessments, groups, individual sessions, and other BestCare services.
  3. Transport clients to appointments, when approved by supervisor, and assist with accessing benefits, such as Social Security Office-Bend or DHS-Aging & Persons w/Disabilities.
  4. Identify recovering individuals' abilities, strengths, and assets, and assist them in recognizing and utilizing them.
  5. Identify barriers to full participation and focus on strategies to overcome them.
  6. Monitor clients in residential/higher levels of mental health care or jail, ensuring they remain connected to Crook outpatient mental health services.
  7. Make referrals to various services, as needed, such as Food Bank, LINC, primary care/medical services, community college, or parenting programs.
  8. Provide case management services, as needed.
  9. Attend program and staff meetings, as well as supervision meetings.
  10. Assist clinicians in groups at the office, jail, or other locations, providing back-up in groups and other treatment activities, as needed.
  11. Help clients develop and connect to community-based pro-social or wellness-oriented recovery activities.
  12. Maintain accurate documentation in the electronic health system (EHS) within agency-stated timelines.
Organizational Responsibilities
  1. Perform work in alignment with BestCare's mission, vision, values.
  2. Support the organization's commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals.
  3. Strive to meet Program/Department goals and support the organization's strategic goals.
  4. Adhere to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and compliance needs.
  5. Understand and maintain professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes.
  6. Attend required program/staff meetings and complete assigned training timely and satisfactorily.
  7. Ensure that any required certifications and/or licenses are kept current and renewed timely.
  8. Work independently as well as participate as a positive, collaborative team member.
Qualifications
  • High School Diploma (or equivalent)
  • Meet the Oregon Administrative Rules definition of a peer: any individual who has similar life experience, either as a current or former recipient of addictions or mental health services, or as a family member of an individual who is a current or former recipient of addictions or mental health services.
  • For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire.
Preferred Qualifications
  • Priority will be given to applicants currently certified
  • Lived experience and understanding of the unique difficulties of those who are transient or experiencing homelessness is preferred, but not required
  • Bilingual in English/Spanish a plus
Required Competencies
  • Knowledge of mental illness and substance-use disorder and persons with disabilities as well as community resources, and recovery programs
  • Ability to effectively engage clients in mental health treatment services wherever possible in a compassionate and supportive manner
  • Strong ability using MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software
  • Demonstrated ability to effectively assess and manage crisis situations using verbal intervention skills in de-escalating experience crisis, risk situations, and aggressive behaviors
  • Strong interpersonal and customer service skills
  • Ability to communicate clearly, concisely, and effectively (orally and in writing)
  • Strong organizational skills and attention to detail, accuracy, and follow-through
  • Excellent time management skills with a proven ability to meet deadlines
  • Critical thinking skills
  • Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes
  • Ability to build and maintain positive relationships
  • Ability to work effectively and respectfully in a diverse, multi-cultural environment
  • Ability to work independently as well as participating as a positive, collaborative team member
  • Ability to function well and use good judgment and be flexible in crisis situations
  • Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively

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