Mental Health Peer Support Specialist

3 weeks ago

Prineville, Oregon, United States BestCare Treatment Services Full time
Job Summary

This position will be a split between Mental Health Peer Support Specialist - Youth Services (.5 FTE) and Administrative Support Specialist II (.5 FTE) at our Crook County Community Mental Health Program in Prineville, Oregon.

Mental Health Peer Support Specialist

The Peer Support Specialist will provide support to outpatient mental health clients who are engaged in mental health services, including clients who are discharged from subacute/residential mental health treatment or psychiatric hospitalization, clients with serious mental health issues, and those with higher risk with self-harm and suicidality.

  • Directs interactions with clients who are assigned to peer support services, and acts as a role model to clients to inspire hope and share life experiences as appropriate to the recovery process;
  • Telephones contacts, which includes talking with clients who need support, are struggling and may be prone toward self-harm/suicidality or prone to making bad decisions;
  • Transportation: Takes clients to some appointments, when appropriate, if approved by supervisor;
  • Identifies recovering person's abilities, strengths and assets and assist them to recognize and use them;
  • Identifies barriers to full participation and focuses on strategies to overcome them;
  • Helps monitor clients who are in residential/higher levels of mental health care, or jail, to stay connected to them and ensure that they remain connected to Crook outpatient mental health services;
  • Referrals to various services, when appropriate;
  • Provides case management services, as needed;
  • Attends program and all staff meetings as well as supervision meetings;
  • Helps clinicians in groups at the office, jail, etc. Provides back-up in groups and other treatment activities, as needed;
  • Helps clients develop and connect to community-based pro-social or wellness-oriented recovery;
  • Maintains accurate documentation in the electronic health system (EHS) within agency stated timelines;
  • Other related duties as assigned.
Administrative Support Specialist II

The Administrative Support Specialist II provides welcoming, professional, and direct front-office support as needed in assigned location(s), as well as assisting office staff with guidance on administrative functions, business requests, and resources.

  • Serves as the first point of contact for clients, family members, and others, providing a welcoming and professional demeanor;
  • Attends to appropriate requests of clients using exceptional customer service and client care;
  • Answers multi-line phone system efficiently and professionally, transfers calls, and takes/delivers messages as needed;
  • Is responsible for referral management, including processing of incoming referrals from internal and external parties to gather appropriate information, complete data entry into EMR, make initial contact with the client for scheduling in a timely manner, and closing the loop with the referring party;
  • Creates client files as needed, verifies accuracy and completeness of all client data, runs reports for clinical staff to complete files for billing for both the file and EMR database;
  • Organizes and schedules client appoints for all of the team to ensure the schedule is fully booked without double-bookings occurring;
  • Is responsible for management of data entry of clinician case reports into EMR for admittance and discharge;
  • Provides other administrative support including collecting payments, verifying insurance pay sources, verifying demographic information, obtaining client consent forms and releases of information, maintaining client attendance reports, scanning client records into EHR system, preparing and proofing reports, notices, correspondence, overseeing and maintaining office filing system and prescreening mail and faxes;
  • Manages procurement of program supplies/equipment on behalf of the programs, coordinating with approved BestCare vendors, Admin fiscal/operations staff;
  • Maintains supply inventory and orders supplies/tracks expenses;
  • Oversees fiscal coordination with Finance (mgmt. of petty cash, weekly deposits, and managing client payments;
  • Trains new staff on Front Office processes/procedures, maintaining documentation on all process changes and improvements;
  • Schedules and participates in team meetings for administrative purposes, to take notes and coordinate projects with the larger team;
  • Supports the office operating needs and changes with office space and serves as the point of contact for needs/questions of approved contracted vendors such as the landlord, cleaning company, and landscape company;
  • Manages the program team's schedule, including organization of schedule template in EMR, Outlook and Teams platforms;
  • Organizes, manages, and communicates the schedule for community meetings and internal meetings in the conference room;
  • Provides complex, confidential, and specialized clerical and administrative activities in support of the program;
  • May be engaged with entering additional data for MOTs, EAP, Health App organizations, and Problem Gambling data into additional outside platforms;
  • Follows accounting and recordkeeping policies and practices in assigned program;
  • Creates, maintains, and enters information accurately into databases and EHR system;
  • Conducts regular safety inspections and ensures all documentation logs are completed for safety equipment, PPE in stock, utilized/completes safety documentation related to safety aspects;
  • Answers and creates professional emails daily, documents outreach to clients, and documents incoming referrals;
  • Ensures that the reception area and office are kept clean, sanitized, and presentable;
  • Conducts special projects as directed;
  • Other related duties as assigned.

This position will be a split between Mental Health Peer Support Specialist - Youth Services (.5 FTE) and Administrative Support Specialist II (.5 FTE) at our Crook County Community Mental Health Program in Prineville, Oregon.

The ideal candidate will have a strong understanding of mental health services and a passion for supporting individuals in recovery. The candidate will also have excellent administrative skills, including data entry, scheduling, and customer service.

The Peer Support Specialist will work closely with the treatment team to provide support to outpatient mental health clients, while the Administrative Support Specialist II will provide front-office support and assist with administrative tasks.

This is an exciting opportunity to join the BestCare Treatment Services team and make a difference in the lives of individuals and families in our community.

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