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Patient Engagement Specialist

2 months ago

New York, New York, United States EHE Health Full time
Position Overview

About Us:

EHE Health stands as the premier national provider network dedicated to preventive healthcare, collaborating with mid- and large-sized employers to ensure the health of their employees and dependents. Through thorough examinations, we identify and address health risks early, facilitating timely interventions. Recognized by Fortune Magazine and Great Place to Work as one of the top workplaces in healthcare, EHE Health operates from New York City and boasts over 200 health clinics across the United States, supported by a carefully selected network of primary care physicians and clinicians.


Role Summary:
We are in search of a motivated and skilled Engagement Agent to spearhead outreach efforts to prospective patients while enhancing the EHE brand's value. This role serves as the vital link between patients and our clinics, assisting in scheduling appointments for comprehensive health examinations while delivering exceptional customer service. The primary focus will be on patient acquisition and appointment booking, with additional responsibilities in addressing patient inquiries via phone, email, and chat. As a key member of the Engagement Center, the Engagement Agent will create memorable patient interactions and contribute to overall departmental efficiency.


Key Responsibilities:

  • Conduct outbound and inbound calls to potential and existing patients
  • Respond to patient inquiries through phone, email, and chat
  • Resolve patient issues with care, accuracy, and promptness
  • Craft personalized responses for diverse patient requests
  • Schedule appointments for comprehensive medical examinations
  • Deliver outstanding customer service to all EHE patients
  • Utilize a consultative sales approach to facilitate shared decision-making
  • Employ critical thinking to address and resolve patient concerns, aiming for one-call resolutions
  • Understand departmental KPIs and manage personal performance to meet these goals
  • Identify and report patient trends to management
  • Document and communicate technical issues to IT

Qualifications:

  • Associate degree in Business, Communications, or a related field preferred
  • Proven sales experience, preferably in healthcare
  • Experience in a call center environment is advantageous
  • Highly motivated with a dynamic personality
  • Exceptional problem-solving and analytical skills
  • Strong command of English with excellent writing abilities
  • Passionate about customer service and patient satisfaction
  • Familiarity with CRM systems (Salesforce, Zendesk, Oracle, etc.)
  • Highly organized with a strong sense of responsibility
  • Proficient in Microsoft Office Suite
  • Able to thrive in a fast-paced, dynamic environment
  • Excellent verbal and written communication skills


Benefits:

  • Competitive salary
  • Generous quarterly performance bonuses
  • Comprehensive medical, dental, vision, life, and disability insurance
  • Employer-matched 401(k) plan
  • Reimbursement for professional development
  • Access to wellness clinics for employees
  • Gym and fitness allowances

The salary range for this position is between $40,000 and $50,000, influenced by various factors including experience, qualifications, and skills. In addition to the base salary, Engagement Agents have the opportunity to earn additional compensation based on performance.


EHE is committed to Equal Employment Opportunity and strives to attract and retain the most qualified talent.